Refund & Returns Policy

1. Nature of Real Estate Services

Real estate services are consultative in nature and involve significant time, expertise, and resources. Unlike physical products, services cannot be "returned" in the traditional sense. Our fees are typically earned upon performance of specific services or achievement of agreed-upon milestones.

2. Service Fees and Payment Structure

Our service fees are structured based on the type of service provided:

• Consultation Fees: Fixed fees for advisory services
• Commission-Based Fees: Percentage of transaction value
• Retainer Fees: Advance payments for ongoing services
• Project-Based Fees: Fixed fees for specific projects

All fees will be clearly communicated and agreed upon in writing before services commence through a formal service agreement.

3. Eligibility for Refunds

Refunds may be considered under the following specific circumstances:

3.1 Service Non-Performance

If we fail to perform the services as outlined in our service agreement through no fault of the client, a partial or full refund may be granted.

3.2 Cancellation During Cooling-Off Period

For certain services, clients may have a 3-day cooling-off period from the date of agreement signing to cancel services and receive a full refund, provided no substantial services have been rendered.

3.3 Double Payment or Overpayment

Any duplicate payments or overpayments will be refunded in full upon verification.

3.4 Mutual Agreement

Refunds may be granted through mutual agreement between both parties based on specific circumstances.

4. Non-Refundable Circumstances

The following circumstances typically do not qualify for refunds:

• Change of mind or personal circumstances
• Market conditions affecting property values
• Services already rendered or partially completed
• Third-party costs and expenses already incurred
• If the client provides inaccurate information
• If the client fails to cooperate in the process
• Transaction failure due to client's financing issues
• Legal or regulatory changes affecting transactions

5. Refund Process

5.1 Request Submission

Refund requests must be submitted in writing to our office via email at infoaimsquare@gmail.com within 30 days of the service completion or cancellation.

5.2 Documentation Required

The following documents must accompany your refund request:

• Copy of the service agreement
• Payment receipts and transaction details
• Detailed explanation for refund request
• Any supporting documentation

5.3 Review Process

All refund requests will be reviewed within 15 business days. We may request additional information or documentation during this process.

5.4 Approval and Processing

After refund approval, the payment amount will be released after 90 days, subject to deduction of applicable cancellation charges from the approved refund amount.

6. Deductions and Administrative Fees

In cases where services have been partially rendered or costs incurred, the following deductions may apply:

• Costs of services already rendered
• Third-party expenses already paid
• Administrative processing fees (if applicable)
• Any non-refundable deposits paid to third parties

All deductions will be clearly itemized and explained in the refund response.

7. Special Circumstances

7.1 Property Transactions

For property sales and purchases, earnest money deposits and advance payments are typically subject to the terms of the purchase agreement and may be non-refundable based on contract terms.

7.2 Consulting Services

Consulting fees are generally non-refundable once services have been rendered, though partial refunds may be considered in exceptional circumstances.

7.3 Package Services

For service packages, refunds will be prorated based on services used and costs incurred.

8. Dispute Resolution

If you are dissatisfied with our refund decision, you may:

1. Request a formal review by senior management
2. Seek mediation through industry associations
3. Pursue legal remedies as per our service agreement

We are committed to resolving disputes fairly and amicably.

9. Policy Changes

We reserve the right to modify this Refund & Returns Policy at any time. Changes will be effective immediately upon posting to our website. The "Last Updated" date at the top of this page indicates when the policy was last revised.

This policy does not affect your statutory rights under Indian consumer protection laws.

10. Contact Information

For refund requests or questions about this policy, please contact:

11. Governing Law

This Refund & Returns Policy shall be governed by and construed in accordance with the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts of Patna, Bihar.